About Us

The Outdoor Survival Gear store is an outdoor & preparedness products retailer specializing in providing you with high quality merchandise.

Warranty

Some products have limited lifetime warranty. For the ones that do not have warranty, we offer easy 30 days returns.

Returns, Exchanges & Refunds

Item Damaged On Arrival

Please take pictures of the damage immediately after delivery, including damaged packaging and damaged contents so we can file a claim with the shipping provider.

Defective Item

If the item you received is defective, please send an email with details and we will work with you to get you a replacement or a refund.

Exchanges

You can exchange an item for up to 30 days as long as it is unused and in its original packaging.

Refunds

Most of the products have a 30 day return period. Exceptions, if any, will be noted on the product page so you can read the details before buying that product.

For a more detailed return policy, click here.

Security And Credit Card Information

The Survival Gear store uses some of the world’s most secure payment platforms, such as Paypal, Stripe. Because the payment is made on those platforms, your credit card information is never passed along to the Outdoor Survival Gear store.

Your information and the way we handle it are subject to the Terms & Conditions + Privacy Policy. If you have any questions or concerns, please send us an email with your questions and we will do our best to answer them.